Frequently Asked Questions

Frequently Asked Questions

What do you do, exactly?

We lead unconventional tours in some of the best museums on the planet! We also offer custom company team building in NYC, SF, DC, Chicago, Los Angeles, and Philly, and consult with museums on audience engagement.

Do I have to purchase tickets in advance?

Yes, tickets must be purchased in advance. Tours often sell out so we suggest purchasing your tickets early to guarantee your desired tour day. You can buy your tickets either online or by phone (347-282-5001) with a Visa, MasterCard or American Express.

Do you offer private or group tours?

Yes, private group tours are available. Group tour hours and fees vary from our regular schedule. Email us to schedule a private tour for your group.

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Do you offer special tours for children and teens?

Yes, private family tours are available. We LOVE private tours with little kids and have lots of activities to keep them entertained and in an active learning state. Email us to schedule a private tour for your family in any of our cities!

Are there any age limits? Can we bring our kids?

We require children to be 16+ to attend our public tours, and guests to be 21+ for our VIP evening tours. We’re happy to welcome kids of all ages on our private family tours. For more info, email us at [email protected] 

Where can I buy a “Museums Are F***ing Awesome” shirt or “Museums Are F***ing Awesome” tote bag?

We sell them! Read this blog post for more info.

How many people are usually on each tour?

We try to stick to a maximum of nine people per tour guide. You will always be with a small group.

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How much walking or standing will there be? Are there stairs?

We will be on our feet for the majority of the tour. Guests will have the opportunity to sit down at a few points on the tour, but we will be using the stairs.

Speaking of being on our feet, what should I wear?

Museum Hack does not have a specific dress code. We recommend you dress comfortably and wear shoes for walking as you will be on your feet for the majority of the tour.

What should I bring with me?

All you need is yourself and a fully charged smartphone! You don’t even need to print your tickets.

Are your tours wheelchair accessible?

Yes, all museums we tour in on our public tours are handicap accessible. We have no issue whatsoever accommodating handicapped guests on our tours.

Do you allow photography?

Yes, and we’d encourage you to take as many photos as you’d like on the tour! In fact, we’d love it if you brought a charged smartphone with you. Please be mindful to obey all museum rules for photography.

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Are refreshments available for purchase?

We don’t sell refreshments, but you’re welcome to visit the museum cafes! Keep in mind, however, that outside food and drink is strictly prohibited within the museum.

Is parking available?

Note: We recommend taking public transportation wherever possible. 

  • The Met:

    • The museum is easily accessible via public transit or on foot. There’s also a museum parking garage located on 80th Street.

  • AMNH:

    • The AMNH is easily accessible via public transit, and there’s a parking garage located on 81st Street, open from 8am to 11pm.

  • National Gallery of Art

    • There is no public parking facility except for handicap or special-access spots. You may find street parking or commercial/pay-to-park garages nearby. We’d encourage taking public transportation to the museum.

  • Art Institute of Chicago:

    • There is valet parking available for $28 per car, cash only. You may also use Parking Panda to reserve a parking space.

  • de Young Museum:

    • There’s limited 4-hour street parking available on JFK & MLK Drives in Golden Gate Park. There’s also a paid-parking garage located at the Music Concourse Garage accessible from Fulton St at 10th or Concourse Drive and MLK Drive inside the park.

        • Parking fees are as follows:

          • M-F: $5/hr (max $29)

          • Weekends: $6/hr (max $33)

          • Special Events / Evening: $17 flat-rate

  • The Getty:

    • Please allow 15-20 minutes to get from the Getty’s parking garage to the front of the museum. 

    • The parking lot opens at 9:30am. Parking costs $15 before 3pm and $10 after 3pm.

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What is your refund and reschedule policy for public tours?

We’re happy to reschedule any public tour ticket purchases as long as we have 24 hours’ notice.

We’ll also refund any public tour ticket purchases as long as you let us know at least 48 hours before your tour.

Once we’re inside 24 hours to your tour, we’re unable to accommodate any changes to your public tour tickets.

Will my tour still run if the weather is bad?

As long as the museum is open, so are we! We do not offer any refunds or reschedules for guests who can’t attend their tour due to poor weather if the museum is open. 

I booked tickets for a tour, and it’s now sold out, but my friends want to come. Can you help?

If you’d like to buy more tickets for a tour than what’s currently showing available on our website, please send us an email at [email protected], and we’ll see if we can make some magic happen.

Are pets allowed on the tour?

No, other than certified service dogs, pets are not permitted. 

Are you available to host my event?

We would love to help! Send us an email at [email protected] 

I took your Un-Highlights tour at the Met once before. Will it be different if I come again?

Our tours change over time – and they’re different from guide to guide! We don’t use scripts in our tours and each guide researches the stories they tell on their tours, so you’ll almost certainly have a different experience with a different guide. Even if you see the same piece, you’ll get a new perspective on the stories behind it and what makes it awesome.

If you remember the date and time of your last tour (or your tour guide’s name!), send us an email at [email protected] and we can let you know if the tour date you’re considering purchasing tickets for will be led by a different guide.

Can I buy a gift certificate for your tours?

Yes! Gift certificates for public tours in all cities are available for purchase here

Is museum admission included with my Museum Hack ticket purchase?

Museum admission is included with all Museum Hack ticket purchases with the exception of tours at the Art Institute of Chicago and any of our beta tours in any cities.

If you’re coming on a beta tour with us or plan to join us in Chicago, please leave plenty of extra time before your tour to secure admission before meeting your guide.

I have a membership to the museum. Do I still have to pay admission?

If you have a museum membership at one of the museums we tour in, please send us an email at [email protected] for information on how to use your membership with your Museum Hack ticket.

Is admission to special exhibits, like the Planetarium Show at the American Museum of Natural History, included with my Museum Hack museum admission?

The admission tickets we’ll give you don’t include any special exhibits, but you can bring your general admission tickets to any museum ticket counter and upgrade them to include the special exhibits you’re interested in.