Frequently Asked Questions

Frequently Asked Questions

What do you do, exactly?

We offer renegade private museum tours in New York City, D.C., San Francisco, Chicago, Los Angeles, and Philadelphia. Companies hire us for team building, and museums also hire us to help them engage with new audiences.

Which is the best tour for a tourist?

The Un-highlights Tour at the Metropolitan Museum of Art is our most popular and famous tour. For seasoned New Yorkers interested in a new look at dinosaurs and science stuff, check out our tour of the American Museum of Natural History. If you’re a local looking for a date idea, or a tourist wanting an amazing night, try our VIP Night Tour.

Do I have to purchase tickets in advance?

Yes, tickets must be purchased in advance. Tours often sell out so we suggest purchasing your tickets early to guarantee your desired tour day. You can buy your tickets either online or by phone with a Visa, MasterCard or American Express.

Do you offer private or group tours?

Yes, private group tours are available. Group tour hours and fees vary from our regular schedule. Email us to schedule a private tour for your group.

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Do you offer special tours for children and teens?

Yes, private family tours are available. We LOVE private tours with little kids (“Little Hackers”) and have lots of activities to keep them entertained and in an active learning state. Email us to schedule a private tour for your family and be sure to check out our Little Hackers page.

Are there any age limits? Can we bring our kids?

We require children to be 16+ to attend our public tours, and adults to be 21+ for our VIP evening tours. We’re happy to welcome kids of all ages on our private family tours. For more info, email us at [email protected] 

Where can I buy a “Museums Are Fucking Awesome” shirt or “Museums Are F***ing Awesome” tote bag?

We sell them! Read this blog post for more info.

How many people are usually on each tour?

We have a maximum of nine people per tour guide. You will always be with a small group.

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How much walking or standing will there be? Are there stairs?

The Met is a 4-story structure and we will be on our feet for the majority of the 2-hour tour. Guests will have the opportunity to sit down at a few points on the tour, but we will be using the stairs.

Is the Met wheelchair accessible?

Yes, the Met is handicap accessible. We have no issue whatsoever accommodating handicapped guests on our tours.

Do you allow photography?

Yes! We welcome our guests to take photos during the tour. Be mindful that the Met prohibits flash photography, however, so photographs must be taken without flash.

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Are refreshments available for purchase?

Yes, drinks and snacks are available for purchase inside the Met at one of its various cafes, and we will try to make a stop at one of the cafes during the tour. Keep in mind, however, that outside food and drink is strictly prohibited within the museum.

What should I wear?

We recommend that you dress comfortably and wear shoes for walking as you will be on your feet for the majority of the tour.

Is parking available?

Yes, there is a parking garage within the Met as well as a number of garages in the area. Keep in mind that daily parking rates do apply, and you should leave yourself extra time to arrive at the meeting location punctually after parking.

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What about bad weather?

Museum Hack tours take place entirely within the Museums, so tours will take place rain or shine.

Is the Met open all year round?

While Museum Hack tours are not offered every day, the Met is open 7 days a week throughout the year. It does close on some holidays, including Thanksgiving Day and others. You can check out their hours here: http://www.metmuseum.org/visit/hours-and-admission

Is there a gift shop at the Met?

Yes, the Metropolitan Museum of Art has gift shops scattered throughout its various floors and levels. While we will not have time to visit them during the tour, we absolutely encourage you to visit them afterwards. Your guide will be happy to direct you to one of the gift shops after the tour.

Are pets allowed on the tour?

No, other than certified service dogs, pets are not permitted.

 

Are you available to host my event?

We would love to help! Check our out page on Hacky Hours.