Museums want to create engaging programs that give visitors a truly memorable experience. In previous articles, we’ve discussed how storytelling and technology can create powerful museum experiences that foster long-term relationships with visitors. But simply having engaging stories, great exhibit displays, and interactive use of technology isn’t enough….
To create truly memorable museum experiences, you must invest in your staff — especially your docents.
Docents are the front line of museums. They engage with visitors more than any other staff members. Visitor experiences are profoundly shaped by their interactions with docents, from providing information that meets each visitor’s unique needs to influencing visitor experiences as they discover the treasures held within your museum.
Training docents to not only be great storytellers, but to also be great at creating experiences is the key to ensuring visitors not only discover something new — but that they find your museum space an enjoyable, educational, and fun space that they’ll want to share with family and friends again and again.
In the most recent issue of the Journal of Museum Education, guest editor Jennifer DePrizio introduced us to a variety of articles that showcase how investing in professional development for museum staff – especially docents and educators – is key to transforming museums into highly valued community centers. We’ve summarized her ideas in the slider below, as we believe that investing in your staff is the best investment you can make in revitalizing your museum.
Download the PDF version of this summary here.
“Making the Case for Transforming Training” by Jennifer DePrizio originally appeared in the Journal of Museum Education, Volume 41, Issue 1, pages 3-9.
Want to invest in your staff with experience training? Contact us to learn about our professional development workshops for museum staff and students.
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